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About Us & Our Policies
 
About Us
 
Cougar Racks are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the home page.

Our Contact details:
Cougar Racks (CS Alloys)
Unit 3 - Ashville Industrial Estate - Baldock - Herts - SG7 6NN

Phone: 01462 499600
Email: sales@cougarracks.com
 
Making a Purchase
 
Making a purchase could not be easier. Just browse our store, make a note of the items which you require and forward the request via email on the contact us link.

You will receive an order confirmation same day via fax or email. Simply check the content and price. Your order will not be processed until you verify the confirmation and we have received a signed copy; again by email, fax, or post

The order confirmation does not constitute a contract between us. We will indicate acceptance of your order, and hence a contract, when we send you an invoice, usually same day by fax or email with an original hard copy by post. In the event of a change of price, or vat we will always contact you first to ensure that you wish to proceed.
 
Shipping and Handling
 
UK Shipping is included in all prices. Goods are dispatched overnight. Parcels can be up to 3.3 metres long, so 48 hours should be allowed for receipt.

E U & Overseas orders are shipped against a pre agreed shipping fee. Cougar are able to arrange world wide freight , alternatively you may arrange collection ex factory with your own shipping agent. Please contact us for further deatails.
 
Delivery Schedule
 
We have an extensive product line with over 100 permutations. Consequently all Cougar systems are made to order.

Mail order Kits are dispatched within 5 Working days from receipt of order, Please allow 48 hours in carriage.

Fitted systems are generally installed within 7 working days from receipt of order and deposit. The date & location as agreed upon order confirmation.
 
Back Orders
 
If your item is subject to components which are not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
 
Tax Charges
 
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
 
Credit Card Security
 
We do not currently accept payments on our website. If you would like to order any products please call and we will take payment over the phone.
 
Guarantee
 
We guarantee your satisfaction. All of our products are covered by a three year parts & labour guarantee on a return to us basis. Full details of our terms and conditions of trading are printed on the reverse of your invoice or are available on request.
 
Reaching Us
 
If you need to reach us, please email us using the link in the menu on the left, alternatively, you can call on 01462 499600 (International +44 (0) 1462 499600) or write to us at Unit 3 - Ashville Industrial Estate - Baldock - Herts - SG7 6NN

United Kingdom.
 
Privacy & Cookie Policy
 
Cougar Racks Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

COOKIES
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

FIRST PARTY COOKIES
These are cookies that are set by this website directly...

Google Analytics & StatCounter
We use Google Analytics and StatCounter to collect information about visitor behaviour on our website. Google Analytics and StatCounter stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

 
Returns Policy
 
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
 
Remittance Terms
 
Customers with an annual spend in excess of £15,000 may apply for a trading account, if approved, settlement on accounts is strictly 30 days net.

Mail order terms are Pro Forma by Electronic transfer or cheque 5 days prior to dispatch.

Fitted terms are 50% total invoice value with order, balance on completion.
 
 
 
 
 
 
 
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Cougar Rack Features
 
Fold out Work Benches
Ladder Racks & Rollers
Roof Racks
Internal Racks
Glass Stakes
Hi Vis Wedges
Universal Fittings
Unique Extrusion
Angle Site Guage
Fold Away Base Board
Rear Wheel Access
Base Board Rubbers
   
 
"I would recommend Cougar Racks to anyone looking for this type of equipment. The service was excellent and the attention to detail was very impressive"
Clive - Surgisons
 
 
 
             
   Copyright © 2016 Cougar Racks (CS Alloys). All rights reserved.    
   Cougar Racks (CS Alloys) - Unit 3 - Ashville Trading Estate - Baldock - Herts - SG7 6NN
Email: sales@cougarracks.com
   
     
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