Making a purchase could not be easier. Just browse our store, make a note of the items which you require and forward the request via email on the contact us link.
You will receive an order confirmation same day via fax or email. Simply check the content and price. Your order will not be processed until you verify the confirmation and we have received a signed copy; again by email, fax, or post
The order confirmation does not constitute a contract between us. We will indicate acceptance of your order, and hence a contract, when we send you an invoice, usually same day by fax or email with an original hard copy by post. In the event of a change of price, or vat we will always contact you first to ensure that you wish to proceed.
Shipping and Handling
UK Shipping is included in all prices. Goods are dispatched overnight. Parcels can be up to 3.3 metres long, so 48 hours should be allowed for receipt.
E U & Overseas orders are shipped against a pre agreed shipping fee. Cougar are able to arrange world wide freight , alternatively you may arrange collection ex factory with your own shipping agent. Please contact us for further deatails.
We have an extensive product line with over 100 permutations. Consequently all Cougar systems are made to order.
Mail order Kits are dispatched within 5 Working days from receipt of order, Please allow 48 hours in carriage.
Fitted systems are generally installed within 7 working days from receipt of order and deposit. The date & location as agreed upon order confirmation.
If your item is subject to components which are not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
We do not currently accept payments on our website. If you would like to order any products please call and we will take payment over the phone.
We guarantee your satisfaction. All of our products are covered by a three year parts & labour guarantee on a return to us basis. Full details of our terms and conditions of trading are printed on the reverse of your invoice or are available on request.
If you need to reach us, please email us using the link in the menu on the left, alternatively, you can call on 01462 499600 (International +44 (0) 1462 499600) or write to us at Unit 3 - Ashville Industrial Estate - Baldock - Herts - SG7 6NN
Cougar Racks Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
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The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
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